What started with changing guest preferences and habits has created a wave of changes that every hotel has had to adapt to. Keeping up with these changes becomes key to guest satisfaction. Gone are the days of long queues for check-in, constant calling and high hotel-guest contact for every little thing.

It’s now the era of contactless, instant experiences. Fast check-ins, minimal wait times, limited contact at every touchpoint yet an expectation of a personalized experience is now the norm. But there was a gap in creating these experiences without losing the touch of hospitality. To bridge this gap a solution was built: Engage AI.